Responsible Gaming
at btji — Play Smart,
Stay in Control
btji believes that gambling should always be an entertaining activity — never a source of financial stress or personal harm. Our responsible gaming programme is built around the principle that every player in Bangladesh deserves a safe, fair, and fully transparent experience, backed by real tools that put control firmly in your hands.
Our Commitments
How btji Keeps You Safe
From account registration through to every session you play, btji has built responsible gaming safeguards into every layer of the platform. Here is what we promise every player across Bangladesh.
Every new btji account undergoes mandatory date-of-birth screening and KYC document verification before any real-money play is permitted. We accept only players aged 21 years or above — no exceptions. If any account is found to belong to a person under 21, it is suspended immediately and any deposited funds are returned to the payment source.
btji allows you to set daily, weekly, or monthly deposit limits directly from your account dashboard. Once a limit is active, the platform will automatically decline any deposit request that would breach it. Reducing a limit takes effect immediately; increasing a limit is subject to a mandatory 48-hour cooling-off period to protect players from impulsive decisions.
If you feel that gambling is no longer purely recreational, you can activate a self-exclusion on your btji account for periods of 30 days, 90 days, 180 days, or permanently. During a self-exclusion period, your account is locked and you will not receive any marketing communications from btji. Permanent self-exclusion cannot be reversed — contact our support team to initiate it.
You can set a session time-out in your account settings to limit the amount of time you spend on the platform in any given day or week. When your chosen time allowance is reached, btji will automatically log you out and prevent re-login until the time-out period has elapsed. This feature is particularly useful for players who find it easy to lose track of time during live casino or sports betting sessions.
btji's reality check feature sends you a pop-up notification at intervals you choose — every 30, 60, or 120 minutes — showing you how long your current session has lasted and how much you have wagered in that period. These gentle reminders help you stay aware of your activity so you can make an informed decision about whether to continue playing or take a break.
In addition to deposit limits, btji allows you to set a maximum loss threshold for any given day, week, or month. When your net losses reach your chosen limit, the platform will prevent further wagers until the limit period resets. This ensures that a single bad run can never escalate beyond a ceiling you have chosen in advance, when your judgement is clearest.
Platform Tools
Your Full Toolkit for Safer Play
All responsible gaming controls are built directly into the btji platform — no need to contact support to activate most of them. Here is a complete overview of every tool available to you.
Need an immediate break? You can lock your btji account for a period of 24 hours, 7 days, or 30 days with a single click from your account security settings. During a lock period, no logins, deposits, or wagers are possible. The lock is enforced at server level and cannot be overridden.
Instant ActivationYour account dashboard provides a complete, itemised history of every deposit, withdrawal, wager, and bonus transaction on your btji account. Reviewing your spending history regularly is one of the most effective habits for maintaining a healthy relationship with gambling. All amounts are displayed in BDT.
Always AvailableYou can opt out of all promotional emails, SMS messages, and push notifications from btji at any time. Simply update your communication preferences in your account settings or ask our support team to remove you from all marketing lists. Opt-out requests are processed within 24 hours.
Self-ServiceOur responsible gaming team proactively monitors account activity for patterns that may indicate problem gambling — such as extended unbroken sessions, rapidly increasing wager sizes, or repeated withdrawal reversals. If we identify a concern, a trained welfare agent will reach out to you directly via your registered email or live chat.
Proactive MonitoringKnow the Signs
Warning Signs of Problem Gambling
Gambling is a form of entertainment for the vast majority of players. However, for a small number of individuals it can become problematic. Recognising the early warning signs is the first and most important step toward getting help. If any of the following statements describe your experience, we strongly encourage you to use btji's responsible gaming tools or reach out to a support organisation.
Chasing losses. You find yourself placing larger and riskier bets in an attempt to recover money you have already lost, rather than accepting losses as a normal part of gambling.
Gambling with money you cannot afford to lose. You are using funds earmarked for essential living costs — rent, food, household bills, or loan repayments — to fund your gambling activity.
Preoccupation with gambling. You spend a significant portion of your day thinking about past gambling sessions, planning future wagers, or working out how to get more money to gamble with.
Hiding gambling from family and friends. You feel the need to conceal the extent of your gambling from people close to you, or you have lied about your gambling activity or financial losses.
Gambling to escape problems. You use gambling as a way to cope with stress, anxiety, depression, loneliness, or difficult personal circumstances, rather than as a source of entertainment.
Inability to stop. You have tried to cut down or stop gambling on multiple occasions but have been unable to do so, or you feel restless and irritable when you try to reduce your gambling activity.
Self-Assessment
Ask Yourself These Questions
Honest answers to the following questions can help you gauge whether your relationship with gambling is healthy. If you answer "yes" to three or more of these questions, we recommend activating a cooling-off period on your btji account and speaking with a support professional.
Have you ever bet more money than you could comfortably afford to lose in a single session?
Have you ever needed to borrow money or sell personal possessions in order to continue gambling?
Has gambling ever caused significant arguments or tension in your relationships with family members or close friends?
Have you ever felt guilty, ashamed, or deeply regretful after a gambling session?
Have you ever missed work, studies, or important family commitments because of gambling?
Do you find that you need to bet increasingly large amounts of money to experience the same level of excitement from gambling?
Have you ever deliberately hidden the amount of money you have spent on gambling from someone close to you?
Do you ever think about gambling as a realistic way to solve financial problems or pay off debts?
Platform Standards
btji's Responsible Gaming Commitments
Responsible gaming is not a checkbox for btji — it is a core operating principle. The following commitments describe the standards we hold ourselves to on behalf of every player across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond.
These commitments are reviewed and updated on a regular basis by our dedicated responsible gaming team. We welcome feedback from players on how we can improve our safeguards further.
Once a self-exclusion is active on your account, btji removes you from all marketing lists immediately. You will not receive bonus offers, promotional emails, SMS campaigns, or any other marketing communication for the entire duration of your exclusion.
btji does not send targeted promotions to players whose account activity suggests they may be experiencing gambling-related difficulties. Our CRM systems are configured to suppress promotional messaging to any account flagged by our responsible gaming monitoring tools.
Deposit, loss, wager, and session limits set by players are enforced at the server level — they cannot be bypassed by clearing your cache, using a different browser, or contacting support. Limits you set are binding until you consciously choose to change them.
Your full account transaction history — including every deposit, wager, bonus, and withdrawal — is accessible at any time from your account dashboard. We believe full financial transparency is a fundamental right for every btji player.
Every member of the btji customer support team receives responsible gaming awareness training. They are equipped to identify players who may be in difficulty and to direct them to the appropriate tools and professional support resources without judgement.
Get Help
Support Is Always Available
You are never alone. Whether you need to activate a self-exclusion, talk to someone about your gambling, or just want more information about our responsible gaming tools, multiple channels are available to you around the clock.
Our trained support agents are online 24 hours a day, 7 days a week. If you are concerned about your gambling or need immediate assistance activating any responsible gaming tool on your account, start a live chat session directly from the btji platform. All conversations are confidential.
Available 24/7 — Live Chat on btji.ioFor non-urgent responsible gaming enquiries — including requests to set up self-exclusion, modify account limits, or discuss a concern about your gambling — you can write to our dedicated welfare team. We respond to all welfare-related emails within 24 hours, in plain English.
[email protected] (plain text only)If you feel your gambling has become a serious problem, speaking to a professional counsellor is an important step. We encourage players in Bangladesh to reach out to mental health support services and addiction counselling organisations operating in Dhaka, Chittagong, Sylhet, and other major cities. Seeking help is a sign of strength.
Contact a local mental health professionalPlay Responsibly
Enjoy btji — Within Your Own Limits
btji offers hundreds of games, live sports betting, and instant bKash deposits — all designed to be enjoyed responsibly. Set your limits, know your boundaries, and play for fun.